We guarantee the quality of our color, cut and styling services. If you are not happy with your results, our team will be happy to make adjustments within 1 week of your hair appointment. This is not to be confused with “changing your mind” or the realization that a particular look is not as flattering on you as the “celebrity in the magazine”. Our staff will make every effort to set expectations of your outcome regarding hair maintenance and the effect on your hair’s health. We do not offer refunds.